• Troubleshooting and Resolution: Being a NOC Engineer means they are in charge of resolving all issues concerning their IT services. The NOC Engineer uses standard procedures to troubleshoot and resolve any issues concerning the network. They are always working with other IT teams, customers and vendors to enhance the route performance.

    Alarm Handling and Escalation: The NOC engineer’s principle role is troubleshooting all the technical and quality related issues. In some instances, the issues are far too complex to be fixed quickly. This is when the NOC engineer must approach the upper management for assistance. They must simultaneously maintain communication with the vendors and the team to ensure they remain updated on any issues.

    Client Interaction: Being a NOC engineer means they must regularly interact with the customers. Additionally, they have to treat the customers with diplomacy and politeness. Although the role of the NOC engineer varies slightly according to the situation, they must handle both the non-technical and technical requirements for the customer.

     


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  • At a glance, IT (information technology) careers are more about installing, maintaining, and improving computer systems, operating networks, and databases. Meanwhile, computer science is about using mathematics to program systems to run more efficiently, including in design and development.

    While computer science education isn’t necessary for an IT career, some IT education is fundamental for a computer science degree that later leads to job opportunities. IT can be specialized in many different ways, but CS graduates have opportunities immediately available to them that IT qualified workers don’t.

    The work environments expected from both careers can vary widely, too. Most IT professionals work as part of a team in an organization, serving internal needs or working directly with clients. Computer scientists, however, work in businesses, colleges, video game development companies, or as freelancers. Regardless of which appeals more, there’s plenty of potential for career growth and lucrative job opportunities in both fields.

     

    To learn more: information technology and computer science


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  • Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and clients. Often the first port of call when there is a network issue, these skilled technicians have expertise in customer service, as well as problem-solving.

    A help desk technician has a varied role, which is centered on maintaining technologies, providing IT support, troubleshooting and identifying solutions.

     

    Desk technicians can work in-house or remotely on a freelance basis, and their day to day job may change depending on the nature of concerns raised by employees or customers. In-house employees deal only with internal systems and network issues that affect and impact the workforce, while remote workers may deal with customer queries and problems via phone, email or on-site visits.

    Read more: what does help desk technician do


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  • Both software engineer and computer science, are involved with computer software, along with software development and other related fields. Those interested in a career centered on software development and computer technology often focus on one of two majors: computer science or software engineering (sometimes referred to as software development, but the two are not synonymous).

    The primary difference is that computer science was originally a sub-branch of mathematics. Computer science deals with the basic structure of a computer and is more theoretical. Hence, it is more malleable in terms of specialization, with the emphasis on math and science. Software engineering is a field concerned with the application of engineering processes to the creation, maintenance, and design of software for a variety of different purposes. A software engineer designs customized applications per the requirements of an organization.

    One of the main benefits of these vocations is that it offers the freedom of freelance engineering.  With the increasing popularity of the gig economy, computer scientist and software engineers are able to reap the benefits as a freelance or contract worker.

     

    Read more: computer engineering or software engineering


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  • More than a third of the US workforce is made up of freelancers, and this is a trend that is set to grow in the future. Freelancing can offer a great platform for achieving a better work-life balance, it can offer improved flexibility and control, and it can open you up to a more diverse range of professional opportunities.

    Finding freelance work is not always a walk in the park. With freelance sites offering different kinds of jobs, pay scales and terms, it can be challenging to root out the best jobs. Using the wrong sites can cause you to waste time and effort, and it may also prevent you from finding genuine freelance jobs that suit your skill set. To save you time and maximize your chances of success in the search for freelance work, we’ve put together a list of the best places to find freelance positions and projects online.

     

    Read more: finding freelance work


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